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7 - Troubleshooting & FAQ

TroubleshootingKB- Ridge Sight

# Troubleshooting & FAQ

Common issues and frequently asked questions about Ridge Sight.

## Common Issues

### I can't see any repositories in the sidebar

Cause: The Ridge Sight GitHub App hasn't been installed on your GitHub account or organization.

Fix:

  1. - Click Manage Access in the repository sidebar.
  2. - Install the GitHub App on your account or organization.
  3. - Select which repositories the app can access.
  4. - Return to Ridge Sight and click Refresh (↺).

### My repository is missing from the list

Cause: The GitHub App doesn't have access to that repository.

Fix:

  1. - Click Manage Access in the sidebar.
  2. - On the GitHub App installation settings page, add the missing repository.
  3. - Click Refresh (↺) in Ridge Sight.

### No pull requests are showing up

Possible causes:

  • - No repositories are selected — select at least one in the sidebar.
  • - The selected repositories have no open PRs — check on GitHub.
  • - Your session has expired — sign out and sign back in.

### I'm seeing "Unauthorized" or getting redirected to the login page

Cause: Your session has expired or your access token is no longer valid.

Fix:

  1. - Click Sign Out (or visit the login page).
  2. - Sign in again with GitHub.

Sessions last 7 days on the Free plan and 30 days on Premium.

### I hit a rate limit

Cause: You've exceeded the hourly API request or PR expansion limit for your plan.

What to do:

  • - Wait a few minutes — the rate limit uses a sliding window, so capacity gradually recovers.
  • - Free plan: 60 API requests/hour, 5 PR expansions/hour.
  • - Premium plan: 600 API requests/hour, unlimited PR expansions.
  • - Consider upgrading to Premium for higher limits.

### I can't merge a PR from Ridge Sight

Possible causes:

  • - Not on Premium — Merging requires a Premium subscription.
  • - Merge conflicts — The PR has conflicts that must be resolved on GitHub first.
  • - Failed CI checks — The repository may require checks to pass before merging.
  • - Branch protection rules — GitHub branch protection may require specific reviews or status checks.

### AI Insights button isn't showing

Possible causes:

  • - Not on Premium — AI Insights is a Premium-only feature.
  • - Feature not enabled — AI Insights may be temporarily disabled. Check back later.

### My AI Insights budget is exhausted

Cause: You've reached your monthly spending limit for premium AI models.

What to do:

  • - The included model (unlimited) is always available — switch to it for the rest of the month.
  • - Purchase a top-up pack from the AI Billing modal.
  • - Increase your monthly budget in the AI Billing settings.
  • - Budgets reset at the start of each calendar month.

### I downgraded from Premium and lost repos

What happened: When you downgrade to Free, the system keeps your 3 most recently selected repositories active and deactivates the rest.

Your data isn't deleted — if you upgrade again, all your previous selections will be restored.

### Dark mode / theme not working

Ridge Sight supports light and dark themes. To switch:

  1. - Click your profile menu (gear icon) in the top-right corner.
  2. - Select Theme and choose Light, Dark, or System.

If the theme isn't applying correctly, try refreshing the page.

### How do I set up notifications?

Notifications are a Premium feature. See Notifications & Team Settings for setup instructions for Slack and Pushover integrations.

## Frequently Asked Questions

### What permissions does the GitHub App need?

Ridge Sight requires:

  • - Pull requests: Read (to display PRs on the dashboard)
  • - Contents: Read (to check merge conflict files)
  • - Commit statuses: Read (to show CI status)
  • - Email addresses: Read (for account identification)

Write actions (merge, comment, approve) use your personal OAuth token, not the app's permissions.

### Can I use Ridge Sight with GitHub Enterprise?

Ridge Sight works with GitHub.com (cloud). GitHub Enterprise Server (self-hosted) is not currently supported.

### Does Ridge Sight store my code?

No. Ridge Sight reads PR metadata (titles, authors, labels, status) through the GitHub API but does not download, store, or cache your source code.

### Can my teammates see my saved/dismissed PRs?

No. Saved and dismissed PRs are private to your account. Other users cannot see your saved or dismissed lists.

### What happens if I revoke the GitHub App?

If you uninstall the Ridge Sight GitHub App from your GitHub account:

  • - Ridge Sight will no longer be able to access your repositories.
  • - Your Ridge Sight account and data (saved PRs, preferences) are preserved.
  • - You can reinstall the app at any time to resume use.

### How do I delete my account?

  1. - Click your profile menu (gear icon) → Delete Account.
  2. - Type your username to confirm.
  3. - Click Delete.

This permanently removes all your data including saved PRs, preferences, notification settings, and session data.

### How do I export my data?

  1. - Click your profile menu (gear icon).
  2. - Click the Export Data button (download icon).
  3. - A JSON file containing all your Ridge Sight data will be downloaded.

### Is there a mobile app?

Not currently. Ridge Sight is a web application optimized for desktop and tablet browsers. The responsive design works on mobile browsers, but there is no native mobile app.

### How do I contact support?

Visit out Support Portal

## Related Articles

Still need help? Submit a support ticket